Dear Shepherd's Hope Friend and Neighbor,
I am so proud to be a part of this compassionate, flexible and resilient team! They are working to do what is right for our patients and our volunteers.
As a result of the most recent CDC announcements and our medical team's recommendation, Shepherd's Hope is altering the way we deliver healthcare until further notice.
Shepherd's Hope cannot evaluate or test for COVID-19 (coronavirus). We are instructing patients who suspect they may have coronavirus to consider self-quarantine and to contact their County Health Department or the Florida Health Department for further instructions.
To minimize coronavirus exposure risk for our staff, providers, patients, and community we are adapting our operations. Existing patient follow-up care is being provided; new service procedures are being implemented. Existing patients should continue to communicate with our healthcare teams via phone by calling 407-876-6699 ext. 221 or directly calling their Case Manager. It is our goal to provide uninterrupted care to existing patients as the situation allows. New patients should seek the closest Primary Care Access Network (PCAN) medical home partner to access an appointment for face to face care. Most of our PCAN providers are medical homes with onsite full-time staff available (see links below).
We are awaiting guidance from the Florida Department of Health on some short-term operational changes in order to resume face to face patient care as soon as prudently possible for new patients with non-corona related health issues.
My hope is that you and your family stay well during these extraordinary times!
President and CEO