Volunteer Positions

General Volunteer Application

Licensed Healthcare Provider Volunteer Application

Sovereign Immunity Statement

RECEPTION DESK
• Greet and sign in patients and direct them to the designated waiting area.
• Notify the Eligibility Specialist when patient needs to be certified for services.
• Work with medical records volunteer to place patient files at the Nurses' Station.
• Perform office clerical work, as necessary.

MEDICAL RECORDS
• Create new medical files for all eligible patients.
• Retrieve existing patient medical files based on appointment list and re-file them at the end of the night.
• Work with reception desk volunteer to place patient files at the Nurses' Station.
• Collect statistical information for various reports, as directed by the Health Center Manager.

HEALTH CENTER SET UP
• Approximately one hour prior to scheduled opening time of the Health Center, set up the clinic and prepare for evening operations of the Health Center.
• Follow detailed set up guidelines for the reception desk, medical records, eligibility specialists, nurses' station and treatment rooms.

PHARMACY ASSISTANT
• Document inventory of medications received, dispensed and disposed on the Pharmaceutical Log forms.
• Assist in locating available medications, stocking them by category and keeping the pharmacy area organized and clean.
• Complete pharmacy inventories, as directed by the Health Center Manager.

BI-LINGUAL INTERPRETER
• Act as interpreter for patients and medical volunteers.
• Answer patients’ questions and ensure patients clearly understand referrals, medications, and other instructions.

VOLUNTEER SCHEDULER
• Assist the Health Center Manager with regular scheduling of the volunteers.
• Coordinate with another volunteer who makes reminder calls one week in advance to each volunteer scheduled.
• Coordinate and communicate schedule changes to the Health Center Manager.

VOLUNTEER TRAINER
• Assist the Health Center Manager to welcome, orient and train new volunteers at the Health Center.
• Utilize general volunteer and licensed health care professional training manuals to provide new volunteers with written materials regarding sign-in procedures, scheduling information, volunteer job descriptions and duties.
• Coordinate job shadowing of new volunteer with a current volunteer in appropriate positions.

ELIGIBILITY SPECIALIST
• Attend mandatory training provided by the Florida Department of Health Volunteer Services.
• Determine eligibility of Shepherd’s Hope patients according to the criteria provided by the State of Florida Department of Health.
• Conduct patient interviews in a designated private area to ensure the confidentiality of information.
• Determine the patient’s eligibility and complete required documentation.

SPIRITUAL CARE VOLUNTEERS
• Use effective listening and communications skills to provide spiritual and prayer support.
• Interact with patients with sincerity, empathy, and respect regardless of cultural and religious background.
• Provide a ministry of listening and prayer.

COMMUNITY OUTREACH SPECIALIST
• Become familiar with community agencies, services, and key contact people.
• Provide information to patients on community resources.

LICENSED HEALTH CARE PROFESSIONALS -LHCP (Physicians, nurse practitioners, physician assistants, registered nurses, licensed practical nurses, certified nursing assistants, and other LHCP)
• Provide primary care medical services for Shepherd’s Hope patients.
• Designated nurse volunteer may coordinate triage and provide assistance with discharge referrals.
• Social workers, dieticians, psychologists and other licensed health-care professionals provide customary services as appropriate.