What Patients Should Expect at Shepherd’s Hope


“Shepherd’s Hope is a non-profit, faith-based organization of volunteers that exists to provide access to health care for the uninsured.”

Shepherd’s Hope Health Centers are Propelled by Volunteers

Shepherd’s Hope doctors and nurses treat uninsured, low-income patients in need of non-emergency medical care.

The visit is free.

Patients are seen at Shepherd’s Hope health centers on a first-come, first-served basis. Telehealth visits are also available. Some patients have a return visit. Unfortunately, our doctors and nurses cannot treat every condition and we are not set-up to be your regular source of medical care.

Chronic diseases and conditions that require ongoing care will be referred to other clinics in the community for help.

Shepherd’s Hope exists to serve the underserved struggling with access to healthcare. We are a free and charitable clinic made up of a voluntary collective of community and faith partners operating five health centers in Central Florida: Winter Garden, Longwood, Downtown Orlando, East Orlando and Ocoee.

Uninsured and underinsured men, women, and children who meet eligibility guidelines can access acute care and specialty referrals as determined by our health center team and 3,000 clinical and general volunteers.

If you are uninsured and need healthcare, take these three simple steps!

  1. Check Eligibility
    • Make sure you are eligible to access free health care. Patients eligible for services through Shepherd’s Hope must meet all of the following criteria:
      • At or below 200% poverty level (Examples: Individual: annual income at or below $25,760; Family of 4: annual income at or below $53,000)
      • Are not covered by government assisted health care programs like Medicare or Medicaid
      • Do not currently have health insurance
  2. Walk-In Visits
    • Visit one of our health centers on a first-come, first-serve basis. Clinic hours vary at each of our four open health centers.
  3. Call
    • Call 407.876.6699 Ext. 221 to check availability for a telehealth appointment or with eligibility questions.

What Services Are Provided?

Shepherd’s Hope partners with organizations including local hospitals to provide most diagnostic laboratory and radiology services at no charge. There are some tests and procedures that are not covered. In those cases, patients will be responsible for making their own financial arrangements for charges resulting from these uncovered procedures.

When medically necessary, our licensed health care providers will write a prescription for medications. We make every effort to prescribe free or affordable, low-cost medication. Patients can fill their prescriptions at any pharmacy and are responsible for associated costs.

We are sorry if you aren’t feeling well, and thank you for the opportunity to serve and help you!

Are You In Need of Healthcare Services?